Privacy Policy

Effective Date: 7 April 2026  |  Last Updated: 7 April 2026

1. Introduction

Shafquat Zaman trading as SZ Tech Solutions ("we", "us", "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (sztechsolutions.com.au) or engage our IT support services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

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2. Who We Are

SZ Tech Solutions is a sole trader IT support business based in Tasmania, Australia, providing after-hours technology support services to small businesses and individuals.

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3. Information We Collect

We may collect the following types of personal information:

a) Information you provide directly:

• Full name
• Email address
• Phone number
• Business name and address
• Details of your technical issue or support request
• Appointment booking information (via Calendly)

b) Information collected automatically:

• Website usage data (pages visited, time spent, browser type)
• IP address and approximate location
• Device and operating system information

c) Information collected during service delivery:

• Details about your devices, software, and IT systems
• Where remote access is used (e.g. via tools such as TeamViewer or AnyDesk): temporary access credentials and system configuration details necessary to perform the support task
• Any files or data you share with us to assist in resolving your issue

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4. How We Use Your Information

We use your personal information only for the following purposes:

• To provide, manage, and deliver IT support services to you
• To respond to your enquiries and booking requests
• To schedule and confirm appointments
• To follow up after service delivery to ensure satisfaction
• To send service-related communications (invoices, reminders, updates)
• To improve our website and service quality
• To comply with legal and regulatory obligations

If we decide to send marketing or promotional communications in the future, we will only do so with your explicit consent and in compliance with the Australian Spam Act 2003. You may opt out at any time.

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5. Remote Access to Your Devices

Where you request remote support, we may need to access your device using a remote access tool (such as TeamViewer or AnyDesk). The following safeguards apply:

• Remote access will only be conducted with your explicit prior consent
• Sessions will be limited strictly to the tasks required to resolve your issue
• We will not access, copy, or retain any personal files beyond what is necessary
• You retain the ability to terminate the session at any time
• Remote access credentials are not stored after the session ends

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6. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party.

We may share your information in the following limited circumstances:

• Third-party service providers: We use Calendly for appointment booking. Their privacy policy governs how they handle data collected through their platform.
• Legal requirements: We may disclose your information if required to do so by law, court order, or government authority.
• Business transfers: In the unlikely event of a business sale or transfer, your data may be transferred as part of that process, and you will be notified.

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7. Data Storage & Security

We take the security of your personal information seriously and implement reasonable technical and organisational measures to protect it from unauthorised access, loss, misuse, or disclosure.

We retain your personal information for as long as necessary to provide our services and for a period of 12 months after your last service engagement, after which it will be securely deleted or de-identified.

While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

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8. Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may ask us to correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to any legal obligations we may have to retain it.
• Opt-out: You may opt out of any marketing communications at any time.

To exercise any of these rights, please contact us at support@sztechsolutions.com.au. We will respond within 30 days.

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9. Australian Privacy Law

SZ Tech Solutions operates in compliance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), to the extent applicable to our business.

If you believe we have breached your privacy, you have the right to make a complaint to us directly. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

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10. Cookies & Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the site.

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11. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes acceptance of the updated policy.

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13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us: